Florist Bermondsey Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee for Bermondsey
As a trusted Bermondsey florist, we take great pride in delivering only the freshest, highest quality flowers to households and businesses in our local community. Every bouquet and floral arrangement is carefully handpicked to ensure it arrives vibrant and beautiful—just as you expect from Florist Bermondsey. Your satisfaction is our top priority, and our returns, refunds & complaints processes are clear and simple, helping you order with complete confidence.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers are well protected during delivery. In the unlikely event that your order arrives damaged or in unsatisfactory condition, please notify us as soon as possible—ideally within 24 hours of receipt. To process a replacement or refund swiftly, we may request a photo of the damage and a brief description. This helps us resolve the issue efficiently and improve our service. Your feedback is always valued.
Freshness Window Commitment
At Florist Bermondsey, freshness isn’t just a promise—it’s a guarantee. Our flowers are selected to ensure they remain at their peak for a minimum of five days from delivery, provided they are cared for according to our instructions. Should you receive flowers that fail to meet this standard, please reach out within the five-day freshness window. We’re committed to making things right, so you can always enjoy stunning, long-lasting blooms from your local Bermondsey florist.
Refund & Replacement Options
If your flowers are damaged on arrival or fail to meet our freshness guarantee, you have two options:
- Full Replacement: We will prepare and deliver a fresh arrangement at the earliest possible date, ensuring you receive flowers in the quality you expect.
- Refund: We can issue either a full refund or a partial refund, depending on the nature of the problem. Our team will discuss the most suitable resolution with you to ensure your satisfaction.
Refunds are processed promptly, but please allow a few working days for banks to update your account. Your peace of mind is important to us at Florist Bermondsey.
Complaints Procedure
Your experiences matter. If you have a complaint about a delivery, product quality, or any part of your Florist Bermondsey experience, please bring it to our attention as soon as possible. Our team listens carefully, investigates every concern, and strives to resolve issues amicably and efficiently.
To initiate a complaint, simply provide your order details, a description of the issue, and any supporting evidence (such as photos of damaged flowers if relevant). We aim to acknowledge all complaints promptly and resolve most queries within two to three working days.
Proudly Serving Bermondsey and Local Businesses
Florist Bermondsey is committed to supporting our neighbours—whether you’re ordering for your home, office, or a special event. Our reputation as a trusted Bermondsey florist is built on reliability, quality, and genuine customer care. We truly appreciate your trust and are always eager to go the extra mile to make your floral experience a pleasure.
Thank you for choosing Florist Bermondsey. We look forward to brightening your day, every day, with our beautiful fresh flowers and dedicated local service.
