Florist Bermondsey Online Flower Delivery: Detailed Terms & Conditions

Terms & Conditions for Online Flower Delivery in Bermondsey

Introduction

These Terms & Conditions ("Terms") govern your use of the online flower delivery services provided by Florist Bermondsey ("we", "our", "us"). By placing an order with us through our website, you agree to these Terms. Please read them carefully before using our services. These Terms apply to customers ordering for delivery within Bermondsey and surrounding areas.

Order Process

All orders for flowers and related products must be placed via our website. Upon selecting your desired products, you will be guided through the checkout process, where you must provide accurate and complete details including recipient name, address, preferred delivery date, and any special instructions. It is your responsibility to ensure all delivery information is accurate; Florist Bermondsey cannot be held liable for delays or non-delivery resulting from incorrect information.

Once your order is received, you will be sent a confirmation detailing your order summary and a unique order reference number. Acceptance of your order takes place upon dispatch, at which point a contract between you and Florist Bermondsey is formed. We reserve the right to decline an order for any reason, including but not limited to product unavailability or payment issues. In such cases, you will be notified and a refund will be issued where payment has been made.

Product Substitution and Availability

All flower bouquets and arrangements are subject to seasonal availability. On rare occasions, certain flowers or other items may be unavailable at short notice. In such instances, we reserve the right to substitute a product of equal or greater value and quality, maintaining the overall theme and colour scheme chosen. Should a major substitution be necessary, we will make reasonable efforts to contact you prior to dispatch.

Delivery Services

Florist Bermondsey provides online flower delivery throughout Bermondsey and surrounding areas. We offer standard and same-day delivery options, subject to availability and operational hours. Delivery charges are clearly stated during the order process. Your order will be delivered to the address provided at checkout on your selected delivery date; specific delivery times cannot be guaranteed, though we endeavour to fulfil requests for particular time slots where possible.

Where delivery is attempted, and no one is present to receive the order, our driver will follow any delivery instructions (e.g., leave with neighbour or in a safe place). Where possible, a delivery note will be left to indicate where your flowers have been placed. Florist Bermondsey is not responsible for loss or damage caused after such delivery has taken place according to the provided instructions.

Payments

All prices on our website are quoted in British Pounds Sterling (GBP) and are inclusive of VAT where applicable. Payment for your order, including any delivery charge, is due in full at the time of order placement. We accept a range of secure payment methods offered at checkout. Your payment details are processed securely, and Florist Bermondsey does not store card information once your transaction is complete.

Orders will not be processed or dispatched until full payment has been received. In the event of a payment dispute or failed transaction, we reserve the right to cancel your order without liability.

Cancellations and Amendments

If you wish to cancel or modify an order, please notify us as soon as possible. Orders may be cancelled or amended at no cost up to 24 hours prior to the scheduled delivery date. Any changes requested less than 24 hours before delivery may not be possible, as products may already be prepared or dispatched. Where cancellation within this timeframe is not possible, we regret that refunds may not be available.

To request a cancellation or amend your order, please use the contact details provided on our website. Once cancellation is confirmed, any payment made will be refunded using your original payment method within a reasonable period, subject to our refund rules above.

Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted. However, should you experience any dissatisfaction with the quality or freshness of your delivery, please contact us as soon as possible, ideally within 24 hours of receipt. We may request photographic evidence in order to investigate and resolve your concern.

Upon verification of a valid issue with your delivered item, we may offer a replacement or a partial or full refund at our discretion. Our aim is to ensure complete customer satisfaction for all flower deliveries in Bermondsey and the surrounding area.

Customer Obligations

By placing an order with Florist Bermondsey, you confirm that you are at least 18 years of age and agree to provide complete, current, and accurate information. If you are ordering on behalf of someone else, you warrant that you have their consent to provide personal data (such as delivery address and recipient name) necessary for order fulfilment.

You agree not to use our website or services for any unlawful activities, to interfere with the operation of the website, or to compromise its security or that of its users.

Limitation of Liability

Florist Bermondsey will endeavour to provide our services to the highest standards. Our liability for any loss or damage suffered as a result of using our service is strictly limited to the purchase price of the product you ordered. We accept no liability for:

Losses not directly caused by any breach on our part;
Loss of business, revenue, profits, or anticipated savings;
Loss or corruption of data;
Any loss or damage arising from situations beyond our reasonable control, including but not limited to acts of God, delay or failure of delivery services, or unavoidable accidents.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any liability which is not permitted to be limited or excluded by applicable law.

Intellectual Property

All content, branding, photographs, and text on the Florist Bermondsey website are the intellectual property of Florist Bermondsey or its licensors and are protected by copyright laws. You may not copy, reproduce, or modify any material from our website for any commercial use without our express consent.

Privacy and Data Protection

Your privacy is important to us. We will use and store your personal data only as described in our Privacy Policy and in accordance with applicable data protection laws. Your information is collected and stored solely for the purpose of processing and delivering your floral order, communicating with you regarding your purchase, and (where you have opted in) sending occasional marketing updates. Please refer to our Privacy Policy for further information.

Variation and Amendments to Terms

Florist Bermondsey reserves the right to amend these Terms at any time. Any changes will be effective from the date they are published on our website. It is your responsibility to check for any updates each time you place an order. Your continued use of our services after any amendments are made constitutes acceptance of those changes.

Governing Law and Jurisdiction

These Terms and any disputes arising out of or in connection with your order, purchase or use of our services, shall be governed by, and construed in accordance with, the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts.

Contact and Customer Service

If you have any queries or concerns regarding these Terms & Conditions, your order, or our services in general, please refer to the contact information on our website. Our team is available to assist with all flower delivery service enquiries in Bermondsey and the neighbouring areas.

Application of Terms

These Terms apply to all customers who place orders for flower delivery online with Florist Bermondsey, whether for addresses within Bermondsey itself or surrounding localities. We are committed to providing a high-quality online floral delivery experience throughout the region. By choosing Florist Bermondsey, you acknowledge and accept the terms laid out above in their entirety as of the date of your order.